User Support

We support your teachers, content editors, and course managers through our e-helpdesk. All support requests get filed as either an Action Question or a Knowledge Question.

Action Questions

Action Questions require our intervention in your Moodle installation. For example, you are asking us to restore a backup, add a course, or import students. We fulfill your requests and charge each intervention separately.

Knowledge Questions

Knowledge Questions are simply answered with an explanation or a specific reference to a source of information. An example is: "How do I add participants to a course?"

This kind of user support is charged with a monthly fee per coworker (i.e. a teacher, content editor or course manager).